This is a great question and one that we are asked a lot! Property management companies in Dubai are regulated by RERA, which is the regulatory body for real estate in the UAE. As such, they are required to follow certain rules and regulations when it comes to interacting with tenants and property owners.
First and foremost, a property management company must always act in the best interests of its clients. This means that they should be transparent in all their dealings, honest in their recommendations, and fair in their treatment of all parties involved.
Second, a property management company should always aim to provide quality service. This means being responsive to inquiries, proactive in addressing concerns, and attentive to detail.